Shipping policy
Shipping Policy
1. Shipping Information
We ship all orders from Germany.
Orders are shipped via DHL or another suitable shipping carrier.
We currently deliver to:
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Germany
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Austria
We plan to expand shipping to additional countries within the European Union in the future.
2. Order Processing Time
Orders are processed and prepared for shipment after payment has been received.
Our standard processing time is 1–2 business days.
Please note that processing times may be extended during periods of high order volume, public holidays, or promotional events.
3. Estimated Delivery Times
Estimated delivery times after dispatch are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| Germany | 3–7 business days |
| Austria | 4–8 business days |
| Other EU countries | 5–10 business days |
Delivery times are estimates only and may be affected by circumstances beyond our control, including carrier delays, public holidays, customs procedures (where applicable), or other unforeseen events.
4. Shipping Costs
Shipping costs are calculated during checkout based on:
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Destination country
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Order value
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Selected shipping method
The applicable shipping costs will be displayed before you complete your purchase.
5. Free Shipping
We offer free standard shipping on orders of €50 or more.
Free shipping applies only to eligible destinations and shipping methods displayed during checkout.
6. Express Shipping
Where express shipping is available, the applicable shipping costs and estimated delivery times will be displayed during checkout.
7. Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation by e-mail.
Where available, your confirmation will include a tracking number that allows you to monitor the delivery of your shipment.
8. Delivery Issues
Please ensure that your shipping address is complete and accurate before placing your order.
If a shipment cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
If your order arrives damaged or has not been delivered within the estimated delivery period, please contact us at:
We will investigate the matter and assist you in resolving the issue.
9. Undeliverable Shipments
If a shipment is returned to us because of an incorrect address, an unclaimed parcel, or any other reason attributable to the customer, we reserve the right to charge any additional shipping costs incurred before reshipping the order.
10. International Shipping within the European Union
For deliveries to additional EU countries, shipping costs and delivery times may vary depending on the destination.
Any applicable shipping charges will be displayed during checkout before the order is completed.
11. Contact
If you have any questions regarding your shipment, please contact us:
Darling Drops UG (haftungsbeschränkt)
Teichweg 58
56564 Neuwied
Germany
E-mail: info@darlingdropsofficial.com
Phone: +49 155 63628333