Privacy policy

Last updated: April 9, 2026

Privacy Policy

1. General Information

Protecting your personal data is important to us at Darling Drops UG (haftungsbeschränkt). This Privacy Policy explains how we collect, process, and use your personal data when you visit our website.

Data Controller:

Darling Drops UG (haftungsbeschränkt)
Teichweg 58
56564 Neuwied
Germany

Represented by: Daniel Unrein & Ioanna Savvatianou
E-mail: info@darlingdropsofficial.com

2. Collection and Processing of Personal Data

We collect personal data only when you voluntarily provide it to us, for example by:

  • Completing a contact form

  • Subscribing to our newsletter via Shopify

  • Placing an order through our online store

The following personal data may be collected:

  • Name

  • E-mail address

  • Telephone number (optional)

  • Postal address

  • Payment information (for processing orders)

3. Purpose of Data Processing

Your personal data is processed solely for the following purposes:

  • Responding to inquiries submitted via contact form or e-mail

  • Sending newsletters (only with your consent)

  • Processing orders and deliveries

  • Processing payments through payment service providers

  • Shipping products through delivery service providers

  • Improving our website and services

  • Analyzing website usage through tracking tools

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Article 6(1)(a) GDPR – Consent (e.g. newsletters, tracking)

  • Article 6(1)(b) GDPR – Performance of a contract (e.g. order processing)

  • Article 6(1)(f) GDPR – Legitimate interests (e.g. website optimization and analytics)

5. Disclosure of Personal Data

Your personal data will only be shared where necessary, for example:

  • With shipping providers for the delivery of your orders

  • With payment service providers for payment processing

  • Where we are legally required to disclose information

Your personal data will not be shared with third parties for any other purpose without your consent.

6. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to improve the functionality of our website and analyze user behavior.

Cookies

  • Essential Cookies: Required for the operation of the website

  • Analytics Cookies: Used to analyze website usage in an anonymized manner

  • Marketing Cookies: Used for personalized advertising and social media integration

Tracking Technologies

  • Google Analytics (with IP anonymization)

  • Social media integrations, including Instagram and TikTok

All non-essential cookies and tracking technologies are activated only after you have provided your explicit consent.

7. Newsletter

  • Newsletters are sent only with your explicit consent.

  • Newsletter subscriptions are managed through Shopify.

  • You may withdraw your consent at any time by clicking the unsubscribe link included in every newsletter.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion or restriction of processing

  • Object to certain processing activities

  • Receive your personal data in a portable format

  • Withdraw your consent at any time

To exercise your rights, please contact us at:

info@darlingdropsofficial.com

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy whenever necessary, for example to reflect changes in legal requirements or the introduction of new services. The most current version will always be published on our website.