1. General Information

The protection of your personal data is very important to us, Darling Drops UG (haftungsbeschränkt). With this privacy policy, we inform you about the collection, processing, and use of your personal data on our website.

Responsible for data processing:
Darling Drops UG (haftungsbeschränkt)
Teichweg 58
56564 Neuwied, Germany
Represented by: Daniel Unrein & Ioanna Savvatianou
Email: info@darlingdropsofficial.com

2. Collection and Processing of Personal Data

We collect personal data only when you voluntarily provide it, e.g., through:

• Contact forms
• Newsletter registration via Shopify
• Orders in the online shop

The following data may be collected:

• Name
• Email address
• Phone number (optional)
• Address
• Payment information (for processing orders)

3. Purpose of Data Processing

Your data will be used exclusively for the following purposes:

• Responding to inquiries via contact form or email
• Sending newsletters (only with consent)
• Processing orders and deliveries
• Processing payments via payment providers
• Shipping goods via shipping service providers
• Improving our website and offers
• Analyzing user behavior on the website using tracking tools

4. Legal Basis of Processing

The processing of your data is based on:

• Art. 6 para. 1 lit. a GDPR: Consent (e.g., newsletter, tracking)
• Art. 6 para. 1 lit. b GDPR: Contract fulfillment (e.g., orders)
• Art. 6 para. 1 lit. f GDPR: Legitimate interest (e.g., website optimization, analysis)

5. Data Sharing

Your personal data will only be shared if necessary, e.g.:

• To shipping service providers for the delivery of your orders
• To payment providers for processing payments
• If we are legally obliged to do so

No other sharing with third parties will occur without your consent.

6. Cookies and Tracking Tools

Our website uses cookies and tracking tools to analyze and improve website usage.

Cookies

• Functional cookies: Necessary for the website's operation
• Analytical cookies: Anonymized evaluation of user behavior
• Marketing cookies: For targeted advertising and social media integration

Tracking Tools

• Google Analytics (with IP anonymization)
• Social Media Plugins: Instagram, TikTok

All cookies and tracking tools are activated only with explicit consent.

7. Newsletter

• Newsletters are sent only with explicit consent
• Registration is done via Shopify
• You can revoke your consent at any time, e.g., via the unsubscribe link in the newsletter

8. Your Rights

You have the right to:

• Information about stored personal data
• Correction of inaccurate data
• Deletion or restriction of processing
• Objection to certain data processing
• Data portability
• Withdraw your consent at any time

To exercise your rights, please contact us at: info@darlingdropsofficial.com

9. Storage Period

Your personal data will only be stored for as long as it is necessary for the purposes mentioned above or as required by law.

10. Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

11. Changes to the Privacy Policy

We reserve the right to adapt this privacy policy as needed, for example, in the case of new services or legal changes. The current version will always be published on our website.